At Workmode HQ, we strive to ensure that our digital templates meet your expectations. This Return and Refund Policy explains the conditions under which a refund may be considered and how you can request support. Because our products are delivered in digital format, certain limitations apply in line with industry standards.
1. Nature of Products
All products offered on our website are digital goods (e.g., downloadable Notion templates or workspace links). These are delivered electronically and do not involve any physical shipment. Digital products are considered used once they are accessed or downloaded. For this reason, we do not offer refunds once the product has been delivered successfully.
2. Eligibility for Refunds
We evaluate refund requests individually and may approve them under certain circumstances, such as:
A file is corrupted or inaccessible due to technical issues;
There was a delivery error or failure on our platform;
The product’s description was materially misleading.
Refunds are not provided in cases of:
Change of mind;
Lack of experience with Notion or third-party tools;
Accidental purchase without prior contact;
Incompatibility with user’s preferences or expectations;
Duplicate orders (unless proven to be a system error).
3. How to Request a Refund
To request a refund, please contact us within 7 calendar days from the date of purchase. Include the following information in your email:
Your full name and the email address used for purchase;
The name of the product in question;
A brief and clear description of the issue (screenshots welcome).
We will review your request and respond within 5–10 business days. Refunds, if approved, will be issued to the original payment method.
Email for refund requests: [email protected]
4. Exceptions and Limitations
We are unable to process refunds for:
Fully delivered and downloaded files;
Products that have already been customized by the user;
Errors or limitations caused by third-party apps or systems;
General dissatisfaction not related to product defects.
All refund decisions are final and made at the discretion of Workmode HQ.
5. Product Support
If you experience difficulty using one of our templates, we’re here to help. Please reach out with your question, and we will do our best to guide you. While we do not offer ongoing customer service contracts, support is provided as a courtesy for users needing basic assistance. We want every customer to feel confident using our products.
6. Changes to This Policy
We may update this policy to reflect changes in our practices or services. When changes occur, we will update the effective date at the top of the page. We encourage all users to review this policy periodically.
7. Contact Us
If you have any questions about this Return & Refund Policy or need assistance, please feel free to reach out to us:
Address: 131 Rue De Yoe Ste A, Modesto, CA 95354, United States
Phone: +1 209-248-7915
Email: [email protected]
